Privacy Policy

xClaim is a platform for managing RCA and CASCO claim files. This privacy policy describes the types of data we generally collect, the purposes for which we use them, and the rights you have regarding your data.

This document is a draft and is pending legal review. It does not constitute a final legal agreement.

When you use xClaim, we may collect the following types of data:

• Account information: name, email address, company name, role.
• Claim file data: information entered by your team into claim files, including customer details, vehicle information, and documents.
• Contact and demo requests: information submitted through our contact and demo forms.
• Usage data: aggregated, non-identifying information about how the platform is used.

We use the collected data to:

• Provide and improve the xClaim platform.
• Respond to your inquiries and demo requests.
• Maintain the security and integrity of the service.
• Comply with applicable legal obligations.

Information submitted through our contact and demo forms is used solely to respond to your inquiry. We do not sell or share this information with third parties for marketing purposes.

xClaim uses essential cookies necessary for the platform to function. Analytics cookies may be enabled only with your explicit consent. See our Cookie Policy for details.

We may use third-party service providers for hosting, email delivery, and other operational services. These providers have access to data only as necessary to perform their functions and are bound by confidentiality obligations.

The specific list of subprocessors will be confirmed and documented before launch.

We retain data for as long as necessary to provide the service and fulfill the purposes described in this policy. Specific retention periods will be defined before launch.

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, please contact us through the contact form.

We implement reasonable technical and organizational measures to protect your data. However, no system can guarantee complete security, and we cannot guarantee the absolute security of your data.

If your data is transferred outside your country of residence, we will ensure appropriate safeguards are in place. Specific details regarding international transfers will be confirmed before launch.