A clear workflow for every claim.
xClaim guides the team through each stage and keeps missing information, documents, and next actions visible.
Create the claim
Start from the first customer contact and register the essential incident information.
Customer name, incident date, claim type
Add people and vehicles
Capture claimant, driver, owner, vehicle, and insurance details in a structured format.
Claimant, vehicle, insurer, policy
Register the notification
Track whether the claim has already been notified and what actions are still required.
Notified to insurer — pending confirmation
Collect documents
Upload and organize identity documents, driving licence, registration certificate, accident report, and supporting files.
ID, licence, registration, amicable report
Add photos and evidence
Keep vehicle photos, damage evidence, and supporting media in the same claim file.
Vehicle photos, damage close-ups
Review what is missing
xClaim highlights incomplete information, missing files, and blocked steps.
2 documents missing — photos not started
Continue to resolution
Coordinate communication, activities, documents, and the final steps required to close the file.
All steps complete — ready to close
Built for experienced operators — and for new team members.
The guided workflow reduces the knowledge gap between senior and junior staff.
Less reliance on memory
The system tracks what is done and what is next — no need to remember every step.
Standardized process
Every claim follows the same structure, regardless of who handles it.
Easier onboarding
New team members can work productively from day one with guided steps.
Control preserved
Experienced operators keep full control and can override or adapt as needed.